Refund & Returns Policy

Last Updated: 24 August 2026

At Gunja Textiles, we are committed to delivering quality garments manufactured according to our customers’ approved specifications. Because our products are primarily manufactured for B2B, bulk, custom, and private-label orders, our return and refund terms differ from those applicable to standard retail purchases.

Please read this policy carefully before placing an order.

1. B2B and Custom Orders

This policy applies to bulk garment orders, custom-manufactured products, private-label orders, customized products, and other business-to-business orders placed with Gunja Textiles.

Once production has started, an order generally cannot be cancelled or returned because the products may have been manufactured specifically according to the customer’s requirements.

This may include customized:

Fabric
GSM
Colour
Size specifications
Printing
Embroidery
Labels
Branding
Packaging
Product design
Tech-pack specifications

2. Refunds

Payments made toward confirmed B2B or custom manufacturing orders are generally non-refundable once production has commenced.

This includes advance payments made to secure production capacity, purchase materials, or begin manufacturing.

If an order has not yet entered production, cancellation may be considered on a case-by-case basis depending on the status of material procurement, sampling, production planning, and other costs already incurred.

Any approved refund will be subject to applicable deductions for costs already incurred by Gunja Textiles.

3. Returns

We generally do not accept returns for products that have been manufactured according to the customer’s approved specifications.

Returns may be considered only where there is a verified issue such as:

A genuine manufacturing defect
Incorrect product supplied by Gunja Textiles
A significant deviation from the mutually approved specifications attributable to Gunja Textiles

The issue must be reported within the period specified below.

4. Reporting Damaged, Defective, or Incorrect Products

If you receive products that appear to have a manufacturing defect or are materially different from the approved order, please contact us within 7 days of delivery.

Please provide:

Order or invoice number
Product details
Quantity affected
Clear photographs or videos
Description of the issue
Any relevant inspection or delivery information

Our team will review the issue and may request additional information or samples for inspection.

5. Quality Inspection

Gunja Textiles follows quality-control procedures during manufacturing and before dispatch.

Minor variations in colour, texture, measurements, or appearance may occur due to the nature of textile and garment manufacturing. Such normal manufacturing variations do not automatically qualify an order for a refund or return.

Where applicable, the approved sample, specification sheet, tech pack, artwork, colour reference, and other agreed specifications will be used when evaluating a quality-related claim.

6. Approved Samples and Specifications

Where a sample, artwork, tech pack, measurement chart, fabric specification, colour reference, or other production approval has been provided by the customer, production will be carried out based on the approved specifications.

Customers are responsible for carefully reviewing and approving specifications before bulk production begins.

Changes requested after production has started may result in additional costs, delays, or rejection of the requested change.

7. Non-Returnable Situations

Products will generally not be eligible for return or refund where the issue results from:

Change of mind
Incorrect size selected or approved by the customer
Incorrect quantity ordered
Customer-approved specifications that later need to be changed
Delay in providing approvals, artwork, measurements, or other required information
Customer-requested changes after production has started
Normal textile colour or fabric variations
Improper washing, handling, storage, or use
Damage caused after delivery
Products that have been altered, washed, printed, embroidered, relabelled, or otherwise modified after delivery
Failure to inspect or report a qualifying issue within the applicable reporting period

8. Shortage or Incorrect Quantity

If you believe that the quantity delivered differs materially from the invoiced quantity, please notify us within 7 days of delivery with supporting documentation.

We will review the delivery and production records and, where a shortage attributable to Gunja Textiles is verified, provide an appropriate resolution.

9. Resolution of Genuine Defects

If a manufacturing defect or incorrect product is verified as being attributable to Gunja Textiles, we may, depending on the circumstances:

Replace the affected products
Reproduce the affected quantity
Provide a credit note
Offer another mutually agreed commercial solution

The appropriate resolution will depend on the nature and extent of the issue.

10. Shipping and Return Costs

Where a return is approved because of a verified manufacturing defect or an incorrect product supplied by Gunja Textiles, the handling of return shipping costs will be discussed with the customer before the return is arranged.

Customers should not send products back without receiving return instructions from Gunja Textiles.

11. Cancellation Before Production

A cancellation request submitted before production begins may be considered on a case-by-case basis.

Any refund, if approved, may be reduced by costs already incurred, including material procurement, sampling, processing, production preparation, customization, or other non-recoverable expenses.

Once production has commenced, cancellation may no longer be possible.

12. Order Delays

Manufacturing and delivery timelines may depend on fabric availability, approvals, production requirements, logistics, customs, transport conditions, and other factors.

A delay does not automatically qualify an order for a refund where the delay is caused by circumstances outside the reasonable control of Gunja Textiles.

We will communicate material delays to customers and work to provide the best possible resolution.

13. Sample Orders

Sample orders may have separate commercial terms from bulk production orders.

A sample or prototype approved by the customer may be used as a reference for subsequent bulk production, together with any mutually agreed technical specifications.

Sample approval does not remove the customer’s responsibility to review the final specifications before bulk production.

14. How to Submit a Claim

To submit a return, defect, shortage, or refund request, contact:

Gunja Textiles
Email: gunjatextiles@gmail.com
Phone / WhatsApp: +91 78923 76708
Location: Tirupur, Tamil Nadu, India

Please include your order number or invoice number and sufficient details for us to investigate the issue.

15. Inspection and Verification

Gunja Textiles reserves the right to inspect, photograph, test, or request the return of affected products before approving a refund, replacement, credit, or other resolution.

A claim will be evaluated based on the approved specifications, production records, quality-control information, photographs, samples, and other relevant evidence.

16. Changes to This Policy

Gunja Textiles may update this Refund & Returns Policy from time to time to reflect changes in our business practices, services, or applicable legal requirements.

The updated policy will be published on this page with a revised “Last Updated” date.

17. Contact Us

For questions regarding cancellations, returns, refunds, defective products, or order issues, please contact us:

Gunja Textiles
Email: gunjatextiles@gmail.com
Phone / WhatsApp: +91 78923 76708
Location: Tirupur, Tamil Nadu, India

We aim to resolve genuine quality and order-related issues fairly and professionally while maintaining the agreed specifications and commercial terms of each B2B order.

Gunja Textiles — Quality Manufacturing. Reliable Business Partnerships.